This notice explains what information First Action Building Services collects through this website, why we collect it and what your rights are.
This website is operated by First Action Building Services. If you have any question about this notice or about your information, email info@first-action.com or call 020 3086 8771.
When you send an enquiry or booking request through a form on this website, we receive the details you enter. These can include your name, email address, phone number, property address and postcode, preferred appointment date and your message.
We use this information only to reply to you, to prepare a quotation and to arrange and carry out the work you have asked about. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.
Enquiries are sent to us by email. We do not sell your information and we do not pass it to third parties for their own marketing.
This website uses Google Ads to measure how our adverts perform, including whether a visit leads to a call or an enquiry. The cookies used for this are only switched on if you choose Accept in the cookie banner. If you choose Reject, they stay switched off.
You can change your choice at any time using the Cookie settings link at the bottom of any page.
We keep enquiry details for as long as needed to deal with your enquiry and any work that follows, and afterwards for as long as required for our business and legal records.
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent where we rely on it. To use any of these rights, email info@first-action.com.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
We may update this notice from time to time. The current version is always available on this page.
